Truvio Privacy Policy

Truvio - Privacy Policy

Effective date: 01 July 2024
Last Updated: 27 Oct 2024

Truvio is committed to safeguarding the security and privacy of personal information for our Users. This Privacy Policy outlines how Truvio collects, uses, shares, and processes personal information. Terms not defined in this Privacy Policy are defined in the Truvio Terms of Service.

By using our Services, you consent to the processing of personal information as described herein. If you provide us with personal information about someone else, you confirm that they are aware of this and consent to our use of their information in accordance with this Privacy Policy. You may opt out at any time to prevent further use of shared information via email.

1. PERSONAL INFORMATION COLLECTED

1.1 USER PROFILE
When you create a user profile on Truvio, we collect information such as your first name, last name, and phone number. Optionally, you may provide additional information like a photo, gender, age, street address, zip code, country of residence, email address, professional website, and social media links. We do not collect publicly available contact details or use this information to build individual profiles.

1.2 COLLECTED INFORMATION AND HOW WE USE IT
When you install and use Truvio, we collect personal information from you and your devices to facilitate interaction with our Services. This may include:

  • IP address
  • Device ID or unique identifier
  • Device details (manufacturer, type, and settings)
  • Advertising identifiers
  • Operating system and web browser information
  • Network operator details
  • Connection details
  • Usage statistics
  • Service usage details like accessed pages, features used, and engagement with third-party services

Some information collected, such as usage statistics, may not individually identify you and is treated as non-personal information under this Policy.

1.3 THIRD PARTY SERVICES
You may link your Truvio profile with third-party services like social networks to enhance your user experience. This may involve sharing personal information stored by these services with Truvio, in accordance with this Privacy Policy and your privacy settings with those services.

1.4 Contacts Permission

Truvio requires access to your contacts to enable specific features and enhance the app’s user experience:

  • Caller Identification: This permission allows Truvio to identify people who call you and to help protect you from unwanted calls.
  • Contact List Access: By accessing your contact list, Truvio enables you to view and easily connect with your saved contacts within the app.
  • Data Security: Your contact data is stored securely and is never shared with external parties.
  • Privacy Assurance: Contacts are not publicly searchable, and your data remains private unless explicitly consented otherwise.
  • Consent-Based Usage: If you do not grant permission for contacts, certain features in Truvio may not be accessible.

2. USE OF PERSONAL INFORMATION

2.1 PROVIDE, IMPROVE, AND PERSONALIZE OUR SERVICES
Truvio uses collected personal information to provide, maintain, improve, analyze, and personalize our Services. This includes features such as caller identification and messaging functionality.

2.2 STATISTICAL DATA FROM THE SERVICES
We use aggregated or anonymized personal information for statistical and analytical purposes, which may be shared with third parties.

2.3 PERSONALIZE OUR ADVERTISING AND COMMUNICATIONS
We may use personal information to provide location-based and interest-based advertising, measure advertising effectiveness, and send you marketing messages or special offers related to Truvio or our partners.

2.4 COMPLIANCE WITH LAWS AND FRAUD PREVENTION
Truvio may use personal information to comply with laws, enforce agreements, protect rights and safety, verify user profiles, ensure technical functionality, troubleshoot, and prevent fraud or illegal activities.

3. SHARING AND DISCLOSURE OF PERSONAL INFORMATION

In addition to sharing information as part of our Services functionality, Truvio may disclose personal information:

  • To comply with legal obligations or legal processes
  • To protect and defend our rights or enforce agreements
  • To protect the security and safety of users or the public
  • To trusted vendors, service providers, and partners supporting our Services
  • In connection with a business acquisition, merger, or asset sale

4. ACCOUNT DELETION

You have the right to request deletion of your Truvio account. Deleting your account will remove your account information, profile photo, and any interactions stored on our servers. Please note that deleting the Truvio app from your device without using our in-app "Delete my account" feature may retain your information for a longer period. Deletion of your account does not affect information other users have about you, such as their copy of your interactions.

5. DELISTING OF CONTACT INFORMATION AND OPT-OUT OF AD TARGETING

Users can disable Enhanced Search Functionality to prevent their contact information from being searchable on Truvio. Users who wish to opt out of ad targeting can do so by contacting us via email.

6. INFORMATION SECURITY AND TRANSFER

Truvio transfers, processes, and stores personal information globally, including in countries with different data protection laws. We take reasonable measures to protect personal information but acknowledge no method of transmission over the internet is entirely secure.

7. ACCESSING AND UPDATING PERSONAL INFORMATION

You may request access, correction, or deletion of your personal information held by Truvio. We may also update information proactively or upon your request.

8. MINORS

Truvio services are not intended for individuals below the age of consent in their jurisdiction. We do not knowingly collect personal information from minors without parental consent.

9. CHANGES TO THIS PRIVACY POLICY

Truvio may update this Privacy Policy periodically. Significant changes will be communicated through notifications or within our Services. Your continued use of Truvio after such updates constitutes acceptance of the revised Privacy Policy.

10. COOKIES

Truvio uses cookies and similar technologies to improve user experience, analyze usage, enhance security, and serve targeted advertisements. By using our Services, you consent to the use of cookies as described in our Cookie Policy.

11. CONTACT

For questions about Truvio’s Privacy Policy or to request personal information management, please contact us:

1700 7TH AVE STE 2100, SEATTLE, WA, 98101-1360, UNITED STATES

You can also send your inquiries via email to support@truvio.app.